The most advanced patients transport

We believe that is better to give than to receive. Our main focus is to give our patients piece of mind by taking them to their appointment safely and on time. And we use state of the art technology to provide the most efficient service possible to ensure on time pick up and drop off of our patients.

Flexible driving opportunities with us

Looking for full-time or part-time driver non-Emergency Transportation (Medicaid vouchers) taking patients to their appointments and back?

Instead of working for the traditional ride companies, give Heisenberg Transportation a try. Get paid to drive when you want, on a predictable schedule or ad-hoc on your own time.

We are providing a

new approach to patient transport

Heisenberg Transportation is a Non-emergency medical transportation (NEMT) company that provides important benefit for people who need assistance getting to and from their medical appointments.

step 1

You, your doctor, clinic or hospital requests a Medical Transport. Our Team will manage the trip request by contacting you to confirm the transport 1 day before the trip takes effect.

step 2

Followed by a call reminder 30 minutes prior to the scheduled pick up time. You can always text us at 646-971-1239 to inform us of any changes.

step 3

If your return is set as a Will-Call, you can text or call us at our main line and we will promptly send you our closest driver

Use us as Prefered Transportation Partner

our fleet

Our drivers go thru a rigorous training and onboarding process to ensure they are aligned with our principles to provide you with the most professional and kind service possible. We have the most complete, highly available and well trained fleet.

Medicaid Enrollees Can Expect to be:

Treated with respect and compassion

Approved for the most appropriate type of transportation based upon their mobility, medical needs & NYS Department of Health guidelines

Served by an on-time, polite & qualified transportation provider

Picked up in a safe, clean & smoke-free vehicle

Supported by Heisenberg throughout their transportation experience

Our Sedans cars

Reliability, safety and beauty at the same time..

Our Handicap cars
Wheelchair Accessible Vehicle

This is well combined care, precise measurements, adaptability to the patient's needs and the best experience.

Our Shuttle cars

Flexibility, spaciousness and comfort.

our technology

Client Database

Our algorithms categorize the individual needs of our patients in order to prioritize and satisfy with the greatest possible certainty.

This technology is thanks to the tagged data in our database and the constant feedback from the system, coming from various sources; calls, messages, and more.

Client Database illustration

Client Mobile App

Our applications allow our drivers and patients to be always connected with the aim of maintaining unconditional support, keeping away the inconsistencies of time of appointments, reminders and confirmations.

We seek through our applications to add layers of trust, ease that reduce the negative impacts that used to occur in the NEMT transportation sector.

Client mobile app illustration

Intelligent Route Management

All our routes are optimized by algorithms that benefit all parties. As for the driver, our system considers his workload, his origin-destination, driver-patient proximity.

With our technology and staff we ensure that you will never be late for your medical appointment, and home.

Intelligent Route illustration

Intelligent Call Center

Our technology is capable of balancing the call load and routing it as quickly and as smoothly as possible.

The human staff behind our Call Center system has never been closer to you than now. All our agents are trained to help you in any situation, do not hesitate to contact us!.

Call Center illustration

Frequently Asked Questions

How do I set up transportation for my appointment?

You can set up non-emergency Medicaid transportation two ways:

1. Create an account and arrange the trip online.
2. Call the MAS Contact Center..

What are the Contact Center hours of operation?

Contact Center customer service representatives are available 24/7 every day to arrange discharges and emergency transportation requests (urgent transportation). Regular business hours for enrollee services are 7 days per week, 4:00 am – 11:00pm. Transportation can be schedule online at any time.

Do enrollees have to pay for transportation to Medicaid-covered healthcare services?

No. Transportation to authorized healthcare services is provided at no cost to enrollees. Scheduling online or by phone with MAS ensures transportation is authorized, per NYSDOH policy, and a covered benefit. Transportation providers (aside from public transit) should never request or expect direct payment from an enrollee.

What is a 2020 (Outside Common Medical Marketing Area) Form?

The area in which a community usually receives medical care and services is defined by New York State as a “Common Medical Marketing Area” or CMMA. When an enrollee requires medical care not offered in their CMMA, MAS coordinates with the enrollee, their medical practitioner and transportation providers to ensure that the enrollee’s need are met. In these cases, the enrollee’s medical provider will complete a NYS 2020 (Outside Common Medical Area) Form and submit it directly to MAS.

Contact us

Our Commitment to Enrollees

Our priority is to make sure enrollees arrive safely at their healthcare destinations feeling great about their transportation experience.

1. Submit a comment or concern
2. Report suspected fraud, waste or abus

Our offices and contact

Location icon

12 East 49th Street New York, NY 10017

Call icon

Business Line 646.971.1239

Driver Line 646.828.9573

Fax 914.214.9636

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