Welcome to Viox Transportation Corporation (VTC)
A united network of trusted NEMT providers dedicated to keeping New Yorkers moving with care, reliability, and efficiency. At VTC, collaboration is our driving force. Our partner companies work together seamlessly to ensure every patient receives safe, timely, and compassionate service — from the moment a trip is booked to the moment they arrive at their destination. Together, we’re setting a new standard for non-emergency medical transportation across New York.
The most advanced patients transport
We believe that is better to give than to receive. Our main focus is to give our patients piece of mind by taking them to their appointment safely and on time. And we use state of the art technology to provide the most efficient service possible to ensure on time pick up and drop off of our patients.
We are providing a
new approach to patient transport
Viox Transportation is a Non-emergency medical transportation (NEMT) company that provides important benefit for people who need assistance getting to and from their medical appointments.
Step 1
You, your doctor, clinic or hospital requests a Medical Transport. Our Team will manage the trip request by contacting you to confirm the transport 1 day before the trip takes effect
Step 2
Followed by a call reminder 30 minutes prior to the scheduled pick up time. You can always text us at 646-971-1239 to inform us of any changes.
Step 3
If your return is set as a Will-Call, you can text or call us at our main line and we will promptly send you our closest driver
Use us as Prefered Transportation Partner
Our fleet
Our drivers go thru a rigorous training and onboarding process to ensure they are aligned with our principles to provide you with the most professional and kind service possible. We have the most complete, highly available and well trained fleet.
Medicaid Enrollees Can Expect to be:
- Treated with respect and compassion
- Approved for the most appropriate type of transportation based upon their mobility, medical needs & NYS Department of Health guidelines
- Served by an on-time, polite & qualified transportation provider
- Served by an on-tPicked up in a safe, clean & smoke-free vehicleime, polite & qualified transportation provider
- Supported by Viox throughout their transportation experience
Sedans
Reliability, safety and beauty at the same time..
Wheelchair Accessible Vehicle
This is well combined care, precise measurements, adaptability to the patient's needs and the best experience.
Minivan
Flexibility, spaciousness and comfort.
Our Technology
Client Database
Our algorithms categorize the individual needs of our patients in order to prioritize and satisfy with the greatest possible certainty.
This technology is thanks to the tagged data in our database and the constant feedback from the system, coming from various sources; calls, messages, and more.
Our Technology
Client Mobile App
Our applications allow our drivers and patients to be always connected with the aim of maintaining unconditional support, keeping away the inconsistencies of time of appointments, reminders and confirmations.
We seek through our applications to add layers of trust, ease that reduce the negative impacts that used to occur in the NEMT transportation sector
Our Technology
Intelligent Route Management
All our routes are optimized by algorithms that benefit all parties. As for the driver, our system considers his workload, his origin-destination, driver-patient proximity.
With our technology and staff we ensure that you will never be late for your medical appointment, and home.
Our Technology
Intelligent Call Center
Our technology is capable of balancing the call load and routing it as quickly and as smoothly as possible.
The human staff behind our Call Center system has never been closer to you than now. All our agents are trained to help you in any situation, do not hesitate to contact us!.
Frequently Asked Questions
How do I set up transportation for my appointment?
You can set up non-emergency Medicaid transportation two ways:
What are the Contact Center hours of operation?
Contact Center customer service representatives are available 24/7 every day to arrange discharges and emergency transportation requests (urgent transportation). Regular business hours for enrollee services are 7 days per week, 4:00 am – 11:00pm. Transportation can be schedule online at any time.
Do enrollees have to pay for transportation to Medicaid-covered healthcare services?
No. Transportation to authorized healthcare services is provided at no cost to enrollees. Scheduling online or by phone with MAS ensures transportation is authorized, per NYSDOH policy, and a covered benefit. Transportation providers (aside from public transit) should never request or expect direct payment from an enrollee.
What is a 2020 (Outside Common Medical Marketing Area) Form?
The area in which a community usually receives medical care and services is defined by New York State as a “Common Medical Marketing Area” or CMMA. When an enrollee requires medical care not offered in their CMMA, MAS coordinates with the enrollee, their medical practitioner and transportation providers to ensure that the enrollee’s need are met. In these cases, the enrollee’s medical provider will complete a NYS 2020 (Outside Common Medical Area) Form and submit it directly to MAS.
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Our Commitment to Enrollees
Our priority is to make sure enrollees arrive safely at their healthcare destinations feeling great about their transportation experience.
Our offices and contact
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